fbpx

Returns, Replacements, and Refunds

Palladio offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 business days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.Get in touch with our Customer Support team via email (support@bisoucosmetics.in) within 5 business days of receiving the order. Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference. We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

All products are eligible for a return/refund, except the following

  • Product is damaged due to misuse/overuse/mishandling
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged or if the seal is broken or torn
  • Serial Number tampers
  • Defective products that are covered under Seller/Manufacturer’s warranty
  • Product(s) is used or altered
  • If request is initiated after 5 business days of order delivery
  • Free product provided by brand

Please note: For any clarification, please feel free to contact our customer care.

  • Our products are thoroughly wrapped and tightly packed before sending it out for delivery. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.
  • Get in touch with our Customer Support team via email (support@palladiobeauty.in) within 5 business days of receiving the order.
  • Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
  • Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.