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Returns, Replacements, and Refunds

No Returns Accepted.

We will only accept returns if

  • The product is damaged in transit
  • Received an open product
  • Serial Number is tampered
  • Defective products that are covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • Our products are thoroughly wrapped and tightly packed before sending it out for delivery. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.
  • Get in touch with our Customer Support team via email (support@palladiobeauty.in) within 5 business days of receiving the order.
  • Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
  • Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.